More and more Malaysians are paying for goods and services online because of convenience and for some of them, they get to collect points, rewards, cashback etc.
Making payment simple
With Recommend Pay, it helps you to reduce the admin work of issuing paper invoices, handling cheques or tallying the payment that your workers collect on a daily basis. Payment will automatically be disbursed to you according to the schedule once payment is made by the customer.
Reduce the risk of non-paying customers
Customers can make prepaid payment (for certain categories) or you can use Recommend Pay to collect deposit or even full payment from customers upfront once the customer confirms with the work.
Get complimentary on-the-job insurance
If you use Recommend Pay, you will also get complimentary on-the-job insurance from Allianz Malaysia for up to RM100,000. This insurance will cover unforeseen cases such as customer food poisoning, accidents, and damages to property and theft.
Protect your business, your employees and your well-being. Read more details of our insurance coverage
Frequently Asked Questions
1) What benefits do I get if I bill my customer using Recommend Pay?
We make it easy for you to get paid. It can be a hassle to set up credit card payment yourself. With Recommend Pay, customers can pay using credit card, FPX, e-wallets, or bank transfer.
Less risk of non-paying customers. Customers can make prepaid payments and you can collect deposit or full payment from the customer upfront.
Easier to track payments. All payments using Recommend Pay are recorded and viewable from your pro dashboard.
You get insurance protection. You also get on-the-job insurance from Allianz Malaysia. Coverage includes damages (up to RM 50,000, depending on the size of the job), theft (up to RM 5,000), and public liability (up to RM 100,000). This insurance will cover unforeseen cases such as damages to the work site, theft, fire, or customer food poisoning (if you are in F&B). Read more details of our insurance coverage.
2) I am a service professional. For the insurance that you are offering; does it service professionals as well?
Yes, the insurance is extended to you, as long as you use Recommend Pay to request for payment from your customer. Once payment is made, both you and customer get insurance coverage.
3) How do I ask for payment from my customer?
After you and the customer have agreed on a final price, you need to go to your Recommend Dashboard, view the details for this quote, and click “Request Payment”.
If you are using Recommend Pay for the first time, you will need to add your bank account details first. More details here >
4) When will I get paid?
After we receive the payment from the customer, the first 50% of that payment will be transferred to you. You should receive it in your bank account within 3 working days. The balance 50% is transferred after the work is done, and the customer agrees to release it.
When you have completed the work for the customer, you need to go to your Recommend.my Dashboard, view the details for this quote, and click “Request Balance Payment”.
This will notify the customer to release the remaining 50% of the payment.
The customer will have 2 working days to release the balance payment. We will notify you when that happens.
5) What happens if the customer does not want to release payment?
If the customer does not take any action in 2 working days, we will follow-up with them. If we are unable to get a response from the customer within a reasonable amount of time, we reserve the right to release the balance to you.
However, in the situation where there is a dispute and the customer doesn’t want to release the balance due to quality issues, you must:
- Review the customer’s reason for dispute in a reasonable manner, and agree to corrective actions which will meet the customer’s expectations within 2 working days. You will be given 2 chances to perform corrective actions
- If, after the 2 chances the customer’s expectations are still not met, you are required to refund the customer all payment made by the customer for the job. If there are disagreements on what amount should be refunded, the Recommend.my team will help to determine an appropriate refund amount based on communications, documents and photos uploaded through the Recommend.my chat / messaging function
Please do remember to use the Recommend.my chat / messaging function to record all key discussions, agreements and documentation, because we will use that as a primary source of proof when helping to resolve disputes.
6) I need more help
We are happy to answer your questions! You can email, call, or WhatsApp us using these details