Want to be part of a fast-paced, Southeast Asian startup? We have multiple positions open.
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Marketing Account Manager – Selangor, Malaysia [CLOSED]
Acquire brand advertisers and manages campaigns in Home Services
Job summary
The Account Manager (AM)’s overall objective is to create value for brands who want to reach the the tens of thousands of home owners and decision-makers and service professionals on the Recommend.my platform. He/she is responsible for acquiring brand advertisers and executing brand campaigns with advertisers. He/she will work to develop new Recommend.my branded content offerings, find and sell to potential clients, and work with in-house production teams to run the campaigns.
Key responsibilities
- Develop, maintain, and extend relationships with advertiser clients
- Perform day-to-day management of client’s project portfolio
- Develop a deep understanding of each client’s business/brand in order to achieve marketing objectives
- Work with client to develop a comprehensive project brief
- Lead the development of strategic/creative proposals, and present them to the client
- Plan marketing campaigns and execute campaigns with the help of account team
- Consistently meet client deadlines and quality standards for the team on projects
Skills
Hard skills
- Proficient in Microsoft Word, Excel and Powerpoint and Google Drive equivalent
Soft skills
- Able to excite clients about the potential and buying power of our customer base
- Able to generate trust and ideas that give client confidence that they want to work with us
- Able to provide project leadership to teams managing/executing client projects
- Able to manage and resolve issues
- Strong client management skills
- Strong project management skills
- Goal-oriented, ‘can-do’ attitude
- Strong time management skills
- Strong communicator – written and verbal – at all levels
- Meticulous and detail oriented
(FOR NEW CANDIDATES: Between 2 to 5 years of relevant experience)
Country General Manager – Selangor, Malaysia [CLOSED]
Leads and grows Recommend.my exponentially along with co-founders
Job summary
The Country General Manager (CGM) role involves taking ownership of strategy, results and execution for Recommend.my, working close with the co-founders to grow not just revenue and profits, but also significant and impact of Recommend.my in the lives of its customers and service professionals.
Key responsibilities
- Work closely with the co-founders to craft and execute the strategy and business model for Recommend.my, balancing profitability and growth
- Set high level KPIs and targets, translate these targets down to the individual Key Results Areas (KRAs) of the teams, measure and track these KRAs and implement corrective actions in areas that fall short
- Create partnerships and collaborations with other startups or companies that will bring growth to Recommend.my – we strongly believe in partnering for success
- Keep oversight on the most important projects and ensure that they get executed and delivered as per planned
- Develop the hiring strategy for Recommend.my team, conduct interviews and hire team members that are top quality and passionate about transforming the service industry in Malaysia
Skills
Hard skills
- Strategy development
- Leadership and organisational management
- Financial reporting and analysis
- Project management
- Human resource management
Soft skills
- Passion for solving big problems, creating an impact to society, helping improve lives of customers and service professionals
- Aboe to manage a team of people, able to challenge people and have them respect and love working with you
- Able to manage and resolve issues without being overly stressed
- Strong client management skills, believe that customer service is critical
- Strong project management skills, love delivering and executing according to timeline
- Goal-oriented, ‘can-do’ attitude
- Strong time management skills
- Strong communicator – written and verbal – at all levels
(FOR EXPERIENCED CANDIDATES – Between 7 and 10 years of experience in a startup or established company)
Product and Analytics Lead – Selangor, Malaysia [CLOSED]
Creates a product that is loved by customers and pros
Job summary
The Product and Analytics Lead’s role is to ensure that we keep building a product that addresses the needs of the customer and pro, is delightful to use, as well as has in-built features to promote organic growth and engagement amongst customers and pros
Key responsibilities
- Work closely with the co-founders to craft and execute the product roadmap for Recommend.my
- Work with the business leads to understand requirements and requests from a feature development and bug-fixing standpoint
- Work with the product owners, managers from other countries and the developer team to prioritise and schedule development with consideration of its impact, urgency and risk / resources required
- Harness the value of the data that is captured – generate hypothesis, generate data to test hypothesis, and come up with ideas and suggestions to improve customer or service professional experience, increase engagement and retention, and build additional features and products that will appeal to our market
Skills
Hard skills
- Project management
- Product management and feature design
- Data analytics, statistics or mathematics
- Really good grasp of causation and logic
Soft skills
- Ability to understand the requirements of the business and translate them into simple, effective and elegant features
- Ability to bridge the language between business and tech teams
- Curious about what customers and service professionals really want, and keen to dig into the data to find out what the truth really is
(FOR EXPERIENCED CANDIDATES – 3-5 years in consulting, project management, product management or data analytics)
Business Development and / or Operations Analyst – Selangor, Malaysia [CLOSED]
Improve customers and service professionals lives on Recommend.my
Job summary
The Business Development and / or Operations Analyst role works to ensure that all customers coming to Recommend.my to seek services gets matched with service professionals that are right for them, and will deliver them good quality, prices, service and according to timeline.
Key responsibilities
Business Development
- Understand the requirements for pros based on category of service or area, and sign-up, on-board and verify these service professionals
- Help service professionals to quote and win customers, advise them on strategies and what works well, and grow their company
- Generate a constant flow of credit purchases from these service professionalsOperations
- Ensure that each customer gets sufficient quotes and responses that satisfy them, at the right price levels
- Balance supply and demand at all times of the week, for each category and location that we operate in
- Deliver superior customer service – make customers think “wow, my day feels a lot better after dealing with Recommend.my staff”
Skills
Hard skills
- Microsoft Excel, Word and Powerpoint. Google Sheets, Doc and Slides.
- Basic planning and analytics
Soft skills
- Ability to understand what people want and find a way to deliver that sustainably
- Be able to work well in a team, listen well to ideas, and have a sense of whether things will work or not
- Work hard and play hard
(FOR FRESH GRADUATES – but you have to be hardworking, bright and hungry, otherwise you will not fit into our culture)
Content Marketing Executive – Selangor, Malaysia [CLOSED]
Overview
The Content Marketing Executive will be responsible for writing, editing and proofreading both print and digital copy across multiple marketing communications channels for Recommend.my. Working with the business development and creative teams, the Content Marketing Executive will produce compelling themes, headlines, and clear, concise copy for SEO, branding, lead generation and product development. He/she will also be expected to manage content-based projects independently with advertising clients and partners.
Key Responsibilities
- Develop and propose copy themes and concepts
- Perform copywriting duties for the creation and maintenance of all marketing communications materials (e.g. marketing campaigns, ads, landing pages, marketing brochures, press releases, newsletters, advertorials, articles, case studies, social media and website pages)
- Manage weekly production of e-newsletter
- Perform appropriate research and interviews to ensure accuracy, quality and relevance of content
- Write clear, original, and persuasive copy, which helps drive a consistent tone of voice across all deliverables, while varying the message based on medium, target audience and product.
- Proofread copy for spelling and grammatical errors, and to ensure adherence to company branding and tone of voice
- Develop creative copy ideas in partnership with the business development and creative teams
- Monitor and curate current events and trending topics for social media
Skills
- English proficiency
- Optional: Written Malay and/or Chinese
- Goal-oriented attitude
- Open to creative ideas
- Meticulous and detail oriented
- Ability to plan and manage marketing projects
- Familiarity with home improvement services industry is a bonus
Technologies
Familiarity with tools including:
- Excel and/or Google Sheets
- Word and/or Google Docs
- Digital marketing tools including email automation (mailchimp), landing page automation (Unbounce)
- Social media administration (e.g. Facebook pages)
- Understanding of digital advertising e.g Facebook advertising, Google Adwords is a bonus
Product Owner – Selangor, Malaysia [CLOSED]
Overview
We are seeking a product owner who is passionate about building a next-generation product that will improve the home services industry in Malaysia (and the Southeast Asian region). You will be envisioning the core features of the product (web and mobile app), and be the bridge between engineering, design and functional teams.
Responsibilities:
- Work with functional teams (business development, operations, sales) to gather operational and user feedback
- Conduct market research to determine product features that meet business requirements
- Write user narratives to define the desired customer experience
- Define, document, and communicate objectives, requirements, and constraints for product initiatives and releases
- Communicate development status and track progress toward milestones
- Prioritize and sequence product releases
- Participate in product testing and QA
- Ensure product updates are deployed on time
Requirements
- Excellent organisational skills
- Work well with designers and engineers, even in remote teams
- An analytical and metric driven work style
- Great interpersonal and communication skills
- Prior experience at a startup or consumer internet company is a bonus
About Recommend.my
Recommend.my (formerly RecomN.com) is Malaysia’s #1 platform for Home Maintenance and Home Improvement services. We are passionate about helping people build and maintain their homes in the most stress-free and safe manner – people come to us to get inspirations, view the top service pros in their areas, get quotations, hire services and pay online securely to get their job insured. Apart from Home Services, we also have Weddings, Events, Lifestyle categories as well.
To date, we have helped hundreds of thousands of customers find services, and also connect people to nearly 10,000 Pros in Malaysia.
Recommend.my is part of the Recommend Group of companies, that also run Sejasa.com (Indonesia’s leading Home Services platform) and Helpdee.com (Thailand’s fast growing Home Improvement platform).
Recommend Group was founded in 2014 by Jes Min Lua (an ex-consultant from Bain & Company), Alex Tan (an ex-developer and content marketer) and Anthony Eka Wijaya (ex Rocket Internet).
Contact us
To apply for any of the jobs above, send your CV to [email protected] and we will get back to you!