When you hire a home improvement professional through Recommend.my, you are getting peace of mind that the job will be carried out according to high standards of quality and efficiency.

To enjoy the Recommend Guarantee, customers must pay their pro using Recommend Pay.

Recommend Pay is a convenient, secure and cashless way to pay for services in Malaysia.

Recommend Pay is a convenient, secure and cashless way to pay for services. It is is also an assurance that any service delivered enjoys Service Guarantee and Insurance from theft, damages and public liability.

Recommend Pay keeps your money safe

When you use Recommend Pay, you can have the option of only releasing 50% of the payment to the Service Professional. The remaining 50% will be held by Recommend Pay and only be released when the job is completed. If there is a problem with the project and the Pro is unable to complete it, you may get a refund up to the amount that is still held by us.

This means that you protect yourself from losses, while also showing the Pro that you are a serious buyer.

Get warranty and service guarantee for your job

As a service guarantee, in the case that the service provided by a Service Professional does not fulfill the agreed job scope and/or not within acceptable industry standard (as determined by us):

When the Service Professional clicks “Request Balance Payment”, you must click “Dispute” within 2 working days. If we do not receive a response within 2 working days, your balance payment will be released to them and the service guarantee will be VOID. Alternatively, you can notify us at [email protected] within 2 working days of a job being completed.
The Service Professionals must be given 2 chances to rectify the complaint; and
If after 2 rectifications and the rectifications do not fulfill the agreed job scope and/or not within acceptable industry standard, we reserve the right to refund the amount which is paid through Recommend Pay but has not been released to the Service Professional (50% of the payment made through Recommend Pay, if you chose that option). However, the moment you click “Release Balance Payment”, this guarantee is VOID. In the case where you selected to release 100% of the payment to the Service Professional upfront, you will not be eligible for this.

This service guarantee only applies where a job is completed and payment is transacted over the Recommend Pay platform. If the customer chooses to pay the Service Professional directly (either for the full or partial payment), our Service Guarantee only applies to the portion that is paid through Recommend Pay.

In the case that a refund is necessary, the amount that will be refunded will be at our sole discretion (but will be based on, among others, communications between Service Professionals and you through the Recommend.my messaging system, as well as any photos of the completed work. We also reserve the right to deduct any materials that has already procured by the service professional, as well as 4% of the transacted amount for administration and transaction fees). You agree that any claim for remaining unpaid refund shall be made directly to the Service Professional.

To protect Service Professional’s rights, we reserve the right to request you to return any unused materials, or even assembled products to be returned to the Service Professional (which are included in your payment to them) and also any equipment or materials belonging to them left at your premise. This includes allowing the Service Professional to come to your premise with advance notice to collect the same.

Get insurance coverage for your project for up to RM100,000 from Allianz Malaysia

All projects paid using Recommend Pay will be insured for up to RM100,000 by Allianz Malaysia.

This insurance will cover accidents to third parties, damages to property, fire, and theft. So you don’t just protect your investment, you also protect your well-being.

How to pay with Recommend Pay

Visit Recommend.my and make a request for a service, such as home renovation, catering or photography. Select the “Recommend Pay” option before you submit the request.
Once you decide to hire the one of the Service Pros that responds to your request, click “Hire” button
You can either ask the Pro to create a “Request for Payment” for you, or you can directly click “Make a Payment”, upload the invoice for reference and then you can pay using credit card, online banking, e-wallet or upload your receipt if you make payment through ATM.
When you pay, you can choose to have 50% of that payment released to the Pro so they can start work, and the balance 50% kept safely by us until the Pro has completed the work. When the Pro has completed the work for you, the Pro will submit a “Request for payment balance” to you. If you agree, the balance payment will be released to the Pro. Alternatively, if the work is already completed, you can release 100% of the payment to the Pro.

In the case where there are progress payments, you are required to transact all progress payments through Recommend Pay. We will not be responsible for any payments made directly to the Service Professional.

Submit Your Request for a Service

Frequently Asked Questions

1) What type of benefits do I get if I pay using Recommend Pay?

Get your payment managed by us. When you use Recommend Pay, you can have the option of only releasing 50% of your total payment to the Service Professional. The remaining 50% will only be released only when the job is done. This means that you protect yourself from losses, while also showing the Pro that you are a serious buyer.
Get a full refund in case of problems. If there is a problem with the project, we will work with you to get it resolved. We may also, at our own expense, replace the service Pro with another one to solve the problem to your satisfaction. And in the very rare case that the problem cannot be solved, we will refund up to 50% of the amount paid by you through Recommend Pay (this amount will be at our total discretion, and may deduct administration fees of 2%)
Get insurance coverage for your project for up to RM100,000. All projects paid using Recommend Pay will be insured by Allianz Malaysia. This includes RM100,000 public liability, as well as coverage against third party accidents, damages to principal property, and theft.

2) What does the insurance cover?

All projects paid using Recommend Pay get the following:

Up to RM100,000 third party liability insurance
Up to RM50,000 principal property and structural damage (for project value above RM 5,000), and up to RM 5,000 principal property and structural damage (for project values below RM 5,000)
Up to RM5,000 against theft

3) What is the process of paying (how to use)?

After you receive a quotation from a Pro on Recommend.my, you will be able to chat with them and even meet them in person to evaluate them
Once you decide to hire the one of the Pros that responds to your request, click “Hire” button
You can either ask the Pro to create a “Request for Payment” for you, or you can directly click “Make a Payment”, upload the invoice for reference and then you can pay using credit card or online banking
When you pay, you can choose to have 50% of that payment released to the Pro so they can start work, and the balance 50% kept safely by us until the Pro has completed the work. When the Pro has completed the work for you, the Pro will submit a “Request for payment balance” to you. If you agree, the balance payment will be released to the Pro. Alternatively, if the work is already completed, you can release 100% of the payment to the Pro.

4) Is there a fee or surcharge when using this service?

There are no fees to use this service. Only if a refund of fees is made, we may deduct a 2% charge for administration fees incurred on our end.