Alice Bright And Shine Cleaning Services
Featured
COVID19 VaccinatedFeaturedCOVID19 Vaccinated- 1693customers served
- 914jobs completed
- Last job completed2 days ago
- Member since2019
- RM63.7kearned
- 82%job completion rate
- 3644views
- Last quoted1 day
Reviews
weiqi
Late 2 hours from appointment time due to traffic, understandable.
Cleaning quality was awesome and good. Their attitude are good as well! Hopefully for their next job, they can carry more cleaning supplies such as thinner to remove those paint marks as they had insufficient amount of thinner for my session so I had to get my own supply of thinner and do it myself.
Bella
Dust existed on furniture or floor was disappeared. However, after your service, I use tissue to mop the floor to dry water that I dropped not to check your service, I was surprised that tissue became black color... I felt I waste money and your staffs kept delayed the time. I applied for 3pm but they said 4-6pm only available but they arrived at 4.45pm
Felix
PIC informed the schedule change last minute. I have to rearrange my timing for my personal errands. Very rude. Scolding me over the phone for locking the door not letting maid out. When I ask if stuff when missing who will responsibile? He refused to answer. I have short time to rearrange my errands which need me not be at home during cleaning. First time using their services, totally not happy at all. Blaming and scolding me that their losing other clients due to their bad scheduled management.
Cleanliness : 3/5
Punctuality : 1/5
Rudeness 10/5
Alice Bright And Shine Cleaning Services 29 July 2020, 22:44
Customer was very rude and uses vulgar words and shouting to ask to wait. Cleaning job is booked for 1 hour and my maids called me numerous times indicating they have finished abd were locked in. I notify customer politely telling him to release my locked maids as there were frightened after the lock in for all in 2 hours. After waiting for another hour i called again and thats when he utter profanities and vulgarity words that were totally unacceptable. Attached are some communications and can be evidenced on the words used. I reiterate that we have not in anyway been rude to him and i probably think the reason he left the maids locked in the hope of getting an additional 1 hour free service is totally unethical!
Felix 30 July 2020, 09:14
Please provide proof that your maid called me and voice recording that I answered the call and telling profanities and vulgarities. For your information , I have proof of not answering the call as I was in the traffic. So which part of me answering the call again using profanities and vulgarities. The only one phrase I use which is fuck off with a proof of whatapps conversation when your PIC responding " I will not serving you anymore". And also I have to rearrange my tight schedule and my appointment due to your last minute change of schedule. I have to go get my errands done ASAP and I have to lock the grill so that my belongings won't go missing as I have to be away and unfortunately due to your bad schedule timing , I was stuck in traffic during the rush hour. :) Not to mention , the cleaning job was done in rush and there's few spot that's not clean. NOT RECOMMENDED at all for their services
Felix 30 July 2020, 09:20
🏻♂️ at the same time , if I was asked for additional payment for extra hour I wouldn't mind paying , but instead getting bullshit ' I will not service you again ' or ' I'm losing two hours client cause of you ' . Basically if , to all new going to be customer , you're not worth their value if you opt for one hour services. On top of that cleaning was not spotless. I'm just so happen to be very lucky getting rude services and not clean services. I believe for getting unfriendly treatment which more like rude happen to one review by Kiersten and job not done well Amelia in the comments below.
Felix 30 July 2020, 09:24
My appointed time was 4pm-5pm. But cleaner reaches at 520pm. And they informed done the job at 610pm. I reached my home by and maid left at 645pm. I have all the proof in a whatapps conversation screenshot. :))
Raymond
The cleaners came on time, were friendly and most importantly they were very thorough with cleaning.
And I appreciated that Alice personally came to supervise the cleaners for some time to make sure they were doing a good job. Even the cleaners driver called me to make sure I was satisfied with everything before he fetch the cleaners back. All in all it was a very positive experience. Recommended!
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