Alice Bright And Shine Cleaning Services 07 October 2021, 14:11

Good afternoon Ms, I am terribly sorry for disappointment. Anyway, according to the house condition it requires more hours and it need deep cleaning for the the bathroom in order to get rid all of the hard stains. I would like to thank you for the feedback.

Vatsala 07 October 2021, 15:09

Hi, I think this is very unprofessional that you only respond to one half the comments I gave. I also messaged that your cleaners were just wiping around the things I had on my desk and dresser. And even provided proof of how I can see they only wiped empty spaces and wiped surrounding the items on my counter tops. I also showed via photos how the walls of my bathroom were not cleaned with clear brown stains visible in photos. I also commented that the glass partition in the bathroom was not cleaned. Are you also telling me these are all hard water stains?? Even brown spots? You are not the first cleaners I have engaged, I have not issues with “hard water stains” on taps and shower heads. Your response is more disappointing than the efficiency of your staff.

Alice Bright And Shine Cleaning Services 07 October 2021, 15:17

Base on the conditions of the house and time frame, we couldn't afford to make it very thorough cleaning. To have thorough cleaning it requires more time . Thank you.

Vatsala 07 October 2021, 15:22

I had 2 cleaners for 2 hours to clean 2 bathrooms and 3 bedrooms. They just vacuumed, mopped and wiped furniture and cleaned bathroom. There was no “poor condition of the house” for your staff to deal with. It was just basic cleaning, the same sort I have asked of various other cleaners. There was also no cleaning of living room, dining or kitchen. So you are telling me that this is not achievable in 2 hours? With 2 cleaners? Even your own staff agreed that the way your cleaners were wiping furniture did not comply with protocol and offered a 40% discount for next service which I rejected as I prefer to engage others. Based on your response today am I glad to have made that decision.

Ailsa Beth 16 October 2021, 17:54

At least they didn’t steal from you - they stole cash out of my purse and management have been extremely unhelpful and unwilling to do anything - absolutely appalling service

Alice Bright And Shine Cleaning Services 21 October 2021, 10:21

Alisa-Beth your accusation is unacceptable. Please don't fake thing without proof. If you have any proof , please bring them to police. We are willing to cooperate with legal action. And legal action has been taken from my end. Thank you.