Wang Wei29 August 2020, 18:15

Was able to fix the problem fast. Called in the morning, fixed in the afternoon

Brayden28 August 2020, 09:37

Bad time management, did not solve the problem after receiving money and not keen to follow up for second appointment.

Prabakaran28 July 2020, 14:05

Collected RM80 cash as checking service.

Suleiman23 July 2020, 11:38

1.5+ hours late, fridge not fixed, causes house main switch to trip when fridge is on.

Lai Soon10 July 2020, 08:08

[1] The Pro was late for more than the service even after I confirmed the time with him numerous time.
[2] The Pro was quite rough in handling the equipment during the repair.
[3] The part replaced was a used part, i.e. NOT new
[4] Overcharged for a small used part (used rubber seal) replaced which completed in 5 mins job.

Lai Soon02 July 2020, 20:28

[1] I have to call and send messages several time to remind the pro about the time and his was late.
[2] Initially, the pro wanted to replace the faulty part with an used part (not NEW), until I pointed out to him and demanded a new part to be used.
[3] At the end of the day, the Pro ONLY replaced a SMALL rubber seal (also USED) for the water inlet.
[4] The workmanship is also questionable. The Pro is very rough in handling my washing machine.
[5] 5 minutes job and charged RM170. This is way OVER CHARGED.

Jocelyn20 June 2020, 18:16

I contacted them about a fridge repair. They did come on the day requested but showed up late by about 5 hours. They charged almost double what I had requested for and did not provide me with a quote that it would be that high, they just came in, did the repair and left. The day after the fridge started leaking and I had to shut off a valve after cleaning up my entire kitchen again. I made numerous attempts to contact them but have not received any response.

NIK ZAINI01 June 2020, 15:41

To get maximum customer satisfaction the communication and timing must be excellent. If the customer did not read your message, CALL them. Do not SKIP until the customer reaches for you.

NIK ZAINI23 May 2020, 16:04

When I was informed that the job was taken and someone will attend to the request, I was expecting for a PHONE CALL from them. I waited until 11 am (suppose to start work at 9 am), the repairer informed me that I did not respond to his message to confirm the job schedule. Then only I realised there was a WhatsApp message from him. I would appreciate that the repairer use CALLING rather than MESSAGING service.

Anwar17 May 2020, 15:20

Service is on time, courtiers.provide explaination on the repair job but the servicemen should let customer know the cost of items that is going to be replace.