Up Your Home Services Sdn Bhd 30 March 2018, 16:37

Hi hafizi, It would be our pleasure to check again for you on this matter. It is a repeat instance of the same work, we will do it back for FOC with charges. As leaking could be due to a poor structure during installation resulting in backflow issue. In order to solve the issue once and for all, we need to monitor the situation.. if it is leaking again. We would like to offer the free service to look at it again. We are committed to delivering an "Ultimate peace of mind" for all our client. Do hope you can allocate a time for us to come in to check on it. Thanks from the management team Up Your Home Services Sdn Bhd

Up Your Home Services Sdn Bhd 30 March 2018, 11:15

Hi Kuhan.. sorry to hear about what has happened to your encounter with our team.. Sincerely sorry if there is any misunderstanding or improper work done. The technical team is not incentives base to prevent any misquoting rather base on the satisfaction of customer x the number of appointments done per year. Do you mind if I contact u or give u a call this afternoon to understand better the situation? We are committed to bringing an "Ultimate Peace of Mind" experience for all our clients. Do accept my sincere apologies at this very moment. From the management team

Up Your Home Services Sdn Bhd 30 March 2018, 12:30

Thanks Sarah.. it was great serving u too.

Up Your Home Services Sdn Bhd 30 March 2018, 12:31

Thank KC... appreciate your review hope to serve u soon.

Up Your Home Services Sdn Bhd 30 March 2018, 12:38

Hi Qi, Thanks for the review. First of all, would like to thank you for the opportunity to serve you and your company. Second.. would like to apologize for giving you such an impression of our company of overcharging. It is a bit hard for me to explain that part but I assure you the price we charge is industry standard. In fact, the price that recommends express charges is lower than most of the industry standard outside. Lastly... I am sorry if my man did not explain in better detail on the process of the whole chemical servicing. As the cheaper option could have been a general servicing procedure but it would not have been detailed clean as required. I would like to sincerely apologize for you 4-star experience. We will take a note of that and continue to improve our SOP to provide a better experience for all our clients. Thanks, Management of Up Your Home Services Sdn Bhd

Up Your Home Services Sdn Bhd 30 March 2018, 16:46

Hey many thanks, Naj, for the effort to provide us a review... Wish you well!

Up Your Home Services Sdn Bhd 30 March 2018, 16:47

Hi Menon, it was definitely a great experience to serve you as well. Do contact us, there is anything more that we can assist in the near future. God bless

Up Your Home Services Sdn Bhd 30 March 2018, 17:03

Hi, Stefanie, I am sorry about the experience that you have encountered. Normally we charge an RM 80 site visit cost to check on any amount of units at your premises. But we will waive it upon any repair work done on it. This is to cover the time, labor and opportunity cost towards the company. We have actually tried to keep the cost to the lowest so that it would be fair for all our customer. In fact most of the other companies charges a on call visit of RM 120-RM 180 for every service call. But it always good to hear constructive feedbacks from our existing client. We will continue to work on it hopefully we can lower the cost of it. Thanks, Management of Up Your Home Services Sdn Bhd

Up Your Home Services Sdn Bhd 30 March 2018, 17:04

Thanks, Chris! The team is very encouraged from the praise that you have made towards them.

Up Your Home Services Sdn Bhd 30 March 2018, 17:06

Hi Ciara, Sorry for the experience. We will try out best to arrive as punctual as possible... in the near future. Thanks for being forgiving on our lateness. God bless you Thanks, From the management team, Up Your Home Services Sdn Bhd