1. I would like to order a TV console - how does it work?

Here are the steps to order our tv console packages:

Browse - View our catalogue of designs, and pick the one that you like
Request - Click “Book consultation” and fill in your contact details so we can schedule the right person to meet with you
Meet - Meet someone from our team (either at our office or on-site) and bring your floor plan.
Quote - We will update our quote according to your floor plan, along with any changes to your preferred materials and finishing
Finalise - Confirm and place your order
Installation - your customised TV console will be built and installed in 4 weeks or less 

 

2. What services are included?
We will provide measurement and installation free of charge when you order a tv console from us. However, if you require customisation to the measurements or materials, or require creating 3D drawings, we will collect a 10% deposit upfront which is fully offset from the cost of the tv console.

 

3. How do I make payment for my tv console?

Our payment terms are as follows:

• 50% upfront
• 50% after delivery and installation

Payment can be done via online banking or cheque using our Recommend Pay system.
We would require 100% upfront payment, for the amount of RM10,000 and below.
 

4. Do the tv consoles come with a warranty?
All our tv consoles come with a 3-year structural warranty (e.g. manufacturing defects, product failure), but this does not include wear and tear (e.g. water damage, stains from chemicals, scratches or dents from impact). We also provide automatic insurance against property damages, theft and up to RM100,000 public liability insurance for the duration of the installation.

• Within the first consequent 3 years after the installation, the first service comes FREE.

• From the service after that,the crew will be charged RM100 for transportation. (Please note: In first 3 years, only 1 service is free, after which the client needs to pay RM100 for the transportation in Klang Valley)

• For any manufacturer defects, it needs to be claimed from the respective manufacturer. We are happy to help you in scheduling and getting feedback from the manufacturer.

• For the one time free service, the date and time are subject to the availability of the team.

 

5. What if I need service after the warranty period is over?
We are always happy to provide service for your built-ins and will charge minimal labour and materials fees when you call us again.

 

6. I can't find a design that I like. Can you customise one for me?
Of course! Click “Book free consultation” on any of our designs and we will call you back. We’re more than happy to walk you through our favourite designs and what we think you would love.

 

7. What materials are your tv consoles made of?
Most of our cabinet frames are made from melamine. However, we offer customisation options to other materials. Common alternative materials include:

Cabinet Frames

• Melamine - This wood product is made by heat pressing wood chips, sawmill shavings, or even sawdust and resin together. Extremely cost-efficient, our melamine products have moisture-resistance built into the structure to minimise expansion
• Laminated plywood - Made by bonding layers of resin impregnated paper, which has a plastic coated finish, together under very high pressure to create a solid and solvent/abrasion-resistant material. Normally cladded onto plywood. There are many colour and texture choices with laminates
• Veneer - A thin decorative covering of fine wood applied to a coarser wood or other material. Normally cladded onto plywood. Veneers are cost-efficient way to get a real-wood feel, with colour and texture choices

Cabinet Doors 

• Melamine (as above)
• Laminated plywood (as above)
• Veneer (as above)
• If you are interested in any other material, let us know and we will see if we can incorporate it into the design!

9. How much can I customise my package?
We provide a list of materials and colours that are within the same price range as the design that you’ve chosen. However, if you want other materials, there may be an additional cost depending on the material that you select. Ask our design consultant and we will be able to price this for you

 

10. I have an existing tv console but I would like to dismantle it - can you help?
Yes we can! We will need to inspect the area before letting you know how much it will cost. Do send a picture of your existing items to our consultant for a quote.

 

11. I also need to re-layout my living toom- can you help?
Definitely! Let your design consultant know what you would like, and we’ll help optimise the space for the functionality and workflow you need

 

12. Once I order something, can I change it?
Changes can only be made prior to the “Finalisation” stage. After that stage, the factory may have already started building the item so changes may not be able to be accommodated. But do let your design consultant know and he and she can make a quick call to the factory to let you know what can or cannot be changed

 

13. How do I take care of my tv console such that it lasts a long time?

For base materials that are made from melamine: Avoid exposure to water and spillages. Ensure that all spillages are wiped up almost immediately.

For suspended cabinets, avoid overloading beyond the rated weight limit.
    
For doors that are made of glossy, glass or mirror surfaces: Avoid direct impact or knocking as it may damage or crack the surface. Fingerprints appear more obviously as well, but it’s easy to rub them gently away with a moist cloth. Avoid abrasive cleaning products that may damage the surface of your material

To clean metal hinges and parts: Use a brush to remove dust or debris caught in the hinges
Wet a cloth with warm water and a little dishwashing detergent (avoid corrosive or acidic cleaning agents).

Please note, once the document with the quotations and designs are signed by the client, no changes can be made.