couldn't be happier with the results. The team was professional, punctual, and incredibly thorough. They left every corner of my home spotless, paying attention to even the smallest details.
The staff were friendly, courteous, and respectful of my space. The booking process was seamless, and their customer service was outstanding.
I highly recommend MAIDAH to anyone looking for top-notch cleaning services. I’ll definitely be using them again in the future!
2nd order. Vira and Dev were efficient and spoke English well.
Pleasant couple who came on time and cleaned quickly. It was a fairly big area but they managed to do a decent job.
I opted for the Move In/Move Out service and paid RM160 for 4 hours of service. 2 cleaners from Maidah Service came to my condo and claimed that they would only work for 2 hours because there were 2 of them. I was not aware that if there are 2 cleaners, then it is for 2 hours only. This information is not mentioned anywhere on https://www.recommend.my/service/move-in-move-out-cleaning#scope-of-work.
If this information was mentioned, I would have taken the RM320 package because I know that 2 hours is not enough to complete the cleaning.
I already sent pictures of how dirty the condo was before the cleaners came and have also mentioned in my request that my condo unit is 800 sqft. I explained that I did not need 8 hours of cleaning (for unit 501 to 800 sqft), hence the reason I chose the RM160 package.
I am disappointed that Recommend did not update the information that if the cleaning company sends 2 cleaners, then the cleaners would need to work for 2 hours only as 2cleaners x 2 hours = 4 cleaning hours.
The 2 cleaners from Maidah Services were unable to complete the work in 2 hours and asked for 1 hour extension. They also demanded that I pay for the extra 1 hour which they worked but I don't agree because I was unaware that they would work for 2 hours only.
I also got a whatsapp message from Recommend asking me to pay for the extra 1 hour.
The information about 2 cleaners is clearly stated on the Home Cleaning website but it is not stated in the Move in/Move Out page. This is misleading the customer and I am very disappointed because I did not receive the 4 hours of cleaning service that I paid for (although you may justify that you sent 2 cleaners but I did not ask for 2 cleaners - I asked for 4 hours of service)
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